Privacy Policy
THE PROTECTION OF PERSONAL INFORMATION ACT
CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use, and disclose your personal information in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At Talanta Co (Pty) Ltd and Talanta Consultancy Services LLC (referred to as “Talanta”), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
About Talanta
Talanta is a management consulting firm providing tailored data, AI, and technology integration solutions. For more information on our services, please visit the home page.
The Information We Collect
We collect and process your personal information primarily to understand your requirements and deliver services that meet your needs. For this purpose, we may collect contact details such as your name, organization, phone number, and email address.
We collect information directly from you when you voluntarily provide us with your personal details. Where relevant, we will inform you which information is necessary and which is optional for our records.
Additionally, we may collect information on website usage through “cookies” to help us understand visitor preferences and improve your experience on our site.
How We Use Your Information
Your personal information is used only for the purposes for which it was collected and agreed upon. Where necessary, we may retain your information for legal or research purposes. For example, we may use your information:
- To gather contact information for our communications with you;
- To verify your identity or ensure you are an authorized user for security purposes;
- For fraud detection, crime prevention, or to identify any other malpractice;
- To conduct customer satisfaction research or statistical analysis;
- For audit and record-keeping purposes;
- In connection with legal proceedings where required.
Disclosure of Information
We may share your personal information with service providers involved in delivering products or services to you. These service providers are required by contractual agreement to comply with POPIA’s privacy requirements and ensure your information remains protected.
We may also disclose your information:
- Where we have a legal duty or right to disclose under law or industry standards;
- When it is necessary to protect our rights and fulfill legal obligations.
Information Security
We are legally obligated to provide adequate protection for the personal information we hold and to prevent unauthorized access and misuse of personal information. Our security measures are reviewed regularly to ensure that your personal information remains secure. Our policies and procedures cover:
- Physical Security: Safeguards at our facilities and data centers;
- Computer and Network Security: Including encryption and firewalls;
- Access Controls: Strict control over who can access personal information;
- Secure Communication: Protecting information in transit;
- Third-Party Security: Ensuring contractors uphold our security standards;
- Retention and Disposal: Secure data retention and disposal processes;
- Acceptable Use of Personal Information: Setting boundaries on information use;
- Governance and Compliance: Maintaining regulatory and operational standards;
- Incident Monitoring and Response: Regularly reviewing access and usage, and responding to any security incidents.
If we share your personal information with third parties, we require them to treat it with the same level of protection we apply.
Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, please contact us at the addresses provided on our website. We may request a copy of your identification document to confirm your identity before providing you with the information.
Please note that any access requests may be subject to a legally allowable fee.
Correction of Your Information
You have the right to ask us to update, correct, or delete your personal information. We will need a copy of your identification document to confirm your identity before making the changes. We encourage you to keep your personal information accurate and up-to-date.
Definition of Personal Information
According to POPIA, “personal information” means any information relating to an identifiable, living, natural person, and, where applicable, an identifiable, existing juristic person. In addition to the definition provided in POPIA, Talanta considers the following as personal information:
- All addresses, including residential, postal, and email addresses;
- Any change of name, for which we may require a marriage certificate or other official name change documentation.
How to Contact Us
If you have any questions about this Notice, need more information about our privacy practices, wish to withdraw consent, or exercise your data rights, please contact us on info@talanta.co via the numbers or addresses listed on our website.